FAQ
Your Questions, Answered
Everything you need to know about our handcrafted Nigerian accessories, shipping across Canada, and caring for your heritage pieces.
General Questions
Where is Accessories By RS located?
We are proudly based in Canada! This allows us to offer fast, reliable shipping across the provinces without the long wait times or surprise customs fees associated with international ordering.
Are your products authentic?
Absolutely. We take great pride in our heritage. Each Ibo, Yoruba, and Hausa cap is sourced or crafted to meet traditional standards, and our beadwork is handmade with high-quality materials to ensure you receive a piece that is both beautiful and culturally accurate.
Product & Sizing
How do I know my size for Ibo, Yoruba, or Hausa caps?
Most of our caps are designed with standard traditional fits. However, for the best fit, we recommend measuring the circumference of your head just above the ears. If you are between sizes, we generally recommend sizing up for comfort.
Are your waist beads adjustable?
We offer both traditional “tie-on” waist beads and adjustable versions with clasps. Please check the specific product description. Tie-on beads are permanent until you choose to cut them off, while clasp versions allow for easy removal.
What materials are used in your beads?
We use a variety of high-quality materials, including genuine coral, polished glass, and durable acrylic beads. The specific materials used are always listed in the individual product descriptions.
Shipping & Orders
How long will it take to receive my order?
For orders within Canada, processing typically takes 1–2 business days. Once shipped, standard delivery usually takes 3–7 business days. You will receive a tracking number as soon as your package is on its way.
Do you ship outside of Canada?
Yes, we ship to the United States and select international locations. Shipping rates and estimated delivery times for international orders are calculated at checkout.
Can I request a custom order or specific bead colors?
We love creating custom pieces! If you have a specific color scheme for a wedding or event, please contact us via our Contact Page or email us directly. Custom orders may require additional processing time.
Care & Maintenance
How should I clean my traditional caps?
To maintain the shape and fabric quality (especially for Aso Oke or embroidered Hausa caps), we recommend spot cleaning only with a damp cloth. Do not machine wash or dry clean unless specified.
How do I care for my beadwork?
To keep your neck and wrist beads looking their best, avoid direct contact with perfumes, lotions, or harsh chemicals. Store them in a cool, dry place when not in use.
Returns & Exchanges
What is your return policy?
We accept returns on unworn and non-customized items within 14 days of delivery. Please note that for hygiene reasons, all waist beads are final sale and cannot be returned or exchanged.
What if my item arrives damaged?
We inspect every piece before it leaves our workshop, but if your item is damaged during transit, please contact us within 48 hours of delivery with a photo of the damage, and we will make it right.